Overview
At DufizoLungies, we understand that timely shipping is critical for our partners’ success. Our shipping policy ensures that orders are delivered safely, efficiently, and with full transparency.

Processing times and lead times
Orders are processed after confirmation and payment. Processing time typically ranges from 10 to 21 business days depending on the type of product, customization required, and overall order size.

Logistics Partners
ity.We collaborate with trusted logistics providers for domestic and international shipments. This enables us to provide reliable tracking services, ensuring partners can monitor their consignments in real-time.

Shipping Charges & Customs Duties
Unless specifically mentioned in the quotation, shipping costs, customs duties, and related fees are borne by the buyer. For international orders, partners must ensure compliance with local import regulations. Dufizo assists by providing proper invoices and export documentation.

Packaging Standards
We prioritize safe packaging to minimize damage in transit. Fragile items like textiles and towels are packed using durable materials, and shipments are clearly labeled for easy identification.

Delays & Limitations
While we strive to meet timelines, delays caused by third-party logistics providers, customs clearance, weather events, or strikes are beyond our control. In such cases, Dufizo will communicate updates promptly to keep partners informed.

Claims for Damaged Goods
If goods are received in damaged condition, partners must report the issue within 48 hours of delivery. Claims should include images and a description of the problem. Dufizo will then investigate, coordinate with the logistics provider, and arrange replacements or refunds if the claim is valid.

Partial Shipments
In some cases, large orders may be split into multiple consignments to ensure faster delivery. Partners will receive tracking details for each shipment.

Insurance
Buyers may request shipment insurance at the time of order. Insurance costs, if applicable, will be charged to the buyer. This provides additional protection against loss or damage during transit.

Commitment to Reliability
Shipping is not just a service—it’s part of our partnership promise. At DufizoLungies, we work hard to make sure every order reaches our partners securely and on time, reinforcing trust and strengthening our long-term relationships.